Privacy Policy
Last updated: January 1, 2024
How We Use Your Personal Information
This notice concerns the existing protection mechanisms of citycom.ge regarding unauthorized access to personal data, through which citycom.ge ensures the protection of your personal data. This includes information obtained by citycom.ge during the period of providing services to you, which, in accordance with the legislation of Georgia, is subsequently used for direct marketing purposes.
Personal Data Confidentiality Promise
We promise that: • We will care for the security and protection of your personal data • We will not use your data unlawfully • We will provide you with full and exhaustive information regarding the processing of your personal data at any time
How the Law Protects You
Similar to our promise to protect the confidentiality of personal data, this data is protected by the Law of Georgia on Personal Data Protection. According to the legislation, you have the right to request information about the processing of your data. You have the right to receive the following information: • Which data is being processed about you • The purpose of data processing • The legal basis for data processing • How your data was collected • To whom your data was transferred • The basis and purpose for disclosing the data You may request a copy of the information processed by us. In accordance with the legislation, you have the right to request the correction, update, addition, blocking, deletion, or destruction of your personal data if it is incomplete, inaccurate, not updated, or if its collection and processing were carried out in violation of the law.
Purposes and Legal Grounds for Processing
Below are the purposes and legal grounds under which we process your personal information: • To communicate with you — updating data, identifying and providing products/services of interest • To satisfy your requests, develop new ways of cooperation — development of products and services • To develop and implement marketing activities — offering services in a way that excludes fraud • To study how clients use our products and services — defining focus groups • To detect, investigate, report, and prevent fraud during service use • To manage risks for us and our clients • To comply with relevant laws and regulations • To develop/manage our brands, products, and services
Types of Collected Information
We collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information. Personally Identifiable Information is information through which a specific user is identified. This includes information provided during authorization, form submissions, contest participation, and service requests. Non-Personally Identifiable Information does not identify a specific user. This may include the URL of the website you visited, the type of browser you use, and your IP address.
Personal Information Groups
We group your personal information as follows: • Financial: Your financial position, status, and history • Contact: Residential address and contact details • Transactional: Details about your account at Citycom, affiliated cards, and payments • Contractual: Details about the products and services provided to you • Locational: Data regarding your location • Behavioral: Details on how you use our products and services • Technical: Information about the devices and technology you use • Communicative: Information obtained from letters, emails, and other communications
Cookies
We use cookies to observe user behavior on our website to ensure the best experience and continuously improve service quality. We collect: • IP address, device type, operating system, and browser • Pages opened, session duration, and session parameters • Actions performed: form completion, use of interactive elements, etc. You can consent by clicking the "Agree" button. You can restrict or block cookies through your browser settings, though some services may not function properly.
Sharing and Security
Sharing: We may share data as required by Georgian law or with organizations providing your selected services, provided they agree to keep the data secure and confidential. Security: We take numerous measures to protect PII. Your information is accessible only via your password and email. The password is encrypted. While we take reasonable measures, no data transmission over the internet is 100% secure.
Additional Terms
Third Parties: This policy only applies to our website. We are not responsible for the privacy practices of third-party sites we link to. Minors: Persons under 18 are prohibited from using our services. If we discover a user is under 18, we will delete their information. Retention: We store data for the duration of service and up to 10 years thereafter for legal, regulatory, or complaint-handling reasons. Marketing: You have the right to ask us to stop sending marketing messages at any time. Contact Information: Address: 17d Kalistrate Kutateladze St., Tbilisi, Georgia Tel: 032 2 23 24 25 Email: info@citycom.ge By electronically marking/acknowledging your consent to the Terms and Conditions, you simultaneously confirm that you agree to this Privacy Policy and that the information provided by you is accurate and truthful.