Terms and Conditions
Last updated: January 1, 2024
Terms and Conditions of Use for Citycom Website and Application
The present terms and conditions represent the rules and conditions for using the website and application of "Citycom" LLC (hereinafter, "Terms and Conditions"). By agreeing to them, the effect of said rules and conditions will apply to you. In the event that you do not agree to the terms and conditions and do not wish for them to apply to you, do not press the agreement button and do not use our services placed on the website and application.
Article 1. Definition of Terms
Unless otherwise directly follows from the text itself, the terms used in the present rules and conditions have the following meaning: Citycom or Company: A company established according to the legislation of Georgia, Citycom LLC (I/N 405197111). Website: Citycom website www.citycom.ge. Application: Citycom application intended for mobile devices. Platform: Website and/or application of "Citycom" LLC. User: A physical or legal person having a Citycom card who is registered on the Citycom platform. Account: Personal space of the user on the platform, which reflects the information determined by paragraph 3.4 of the present terms and conditions. Homeowners Association/Association: The homeowners association / association of which the user is a member and which has a service agreement concluded with Citycom. Main Agreement: The service agreement concluded between Citycom and the homeowners association / association of which the user is a member, or between Citycom and a legal entity. Terms and Conditions: The present terms and conditions, as well as any of its annexes and constituent parts (including but not limited to, the cookie-files (ready records) policy), which regulate the conditions for using the website.
Article 2. Parties
The rules and conditions regulate the use of the Citycom website and application (platform) by the user. By agreeing to the rules and conditions, the user becomes a party to the present rules and conditions, and the rights and obligations provided for by the rules and conditions shall arise for them.
Article 3. Platform
3.1. Use of the platform is possible after completing registration, which is carried out by indicating relevant information on the respective registration page and agreeing to the rules and conditions. 3.2. When registering on the Citycom platform, the user must indicate their name/surname, e-mail address, telephone number, Citycom card number, and other personal information that may be necessary or may become necessary in the future to fully provide Citycom service to the user. 3.3. After completing registration on the platform, a user account is created. The user ensures the protection of their own account with a password defined by them. The Citycom platform system stores the password in a hashed/encrypted form; accordingly, the password is not known/available to Citycom. Citycom is not responsible for the results of the user sharing their password with another third party. 3.4. By entering the user account, the user can see: • Their personal information indicated during registration • All Citycom cards registered to their apartment • Their current balance in Citycom • Last performed transactions • Their current debt (if any) • Name of the association • Total balance of the association • Information about active and inactive members of the association • Amount accumulated by the association in the cross-section of months • Statistics with an indicator of amounts collected and spent by the association • Monthly payable amount of the membership fee • The services used by the association 3.5. Through the platform, the user may implement the following actions: • Refilling the Citycom balance • Adding/activating a new Citycom card • Receiving information about changes in Citycom service or in the conditions of the main agreement • Registering a mobile phone number for the purpose of remotely opening the entrance door 3.6. The user realizes that tariffs indicated on the platform, except for those payments which according to the main agreement may be unilaterally changed by Citycom, are defined by agreement between Citycom and the association. 3.7. The user realizes that due to technical issues and the time required for payment reflection on the platform through various intermediaries, the information indicated on the platform regarding the Citycom balance does not constitute final and confirmed information from Citycom's side. 3.8. The user is obliged to indicate correct information during registration on the platform. Citycom is authorized, but not obliged, to check the accuracy of the information indicated by the user and also disclaims responsibility for the consequences of providing incorrect info.
Article 4. Limitation / Exclusion of Responsibility
Citycom's responsibility is excluded: • If the user transfers to third person(s), or otherwise makes available to third person/persons, the data necessary for entering their account on the platform • For transactions implemented by the association • For a transaction implemented by the user by mistake • For any damage or loss caused by a flaw/error independent of Citycom • If access to the website or/and application is impossible due to technical delay or any other reason independent of Citycom • For the result incurred by opening an advertisement or other type of content placed by third persons on the website and in the application Citycom ensures user access to the platform and provision of service in accordance with the present rules and conditions. Citycom does not issue any other such guarantee or promise, nor does it undertake other such obligations not indicated in the rules and conditions. Citycom is not responsible and does not issue a guarantee that the website or/and application will be constantly available without any type of delay and will work without delay or software errors/flaws.
Article 5. General Rules for Using the Website and Application
5.1. The information indicated on the website and in the application is intended only for users' personal use. 5.2. The user realizes that information available to them on the platform, including the balance of the association and conditions of the agreement concluded by the association, constitutes confidential information. 5.3. Citycom, at its own discretion, will place information on the platform about persons who implement service for multi-apartment residential buildings. 5.4. The user is authorized to notify Citycom about any technical flaw in connection with the platform. 5.5. The user is prohibited from implementing actions to understand the software code of Citycom LLC or/and the application, or de-compilation of said, except for limits allowed by legislation. 5.6. When using the platform, it is strictly prohibited to place or send defamatory texts, use hate speech, or place/distribute/send information insulting the rights, reputation, or dignity of any other person. 5.7. In the event that a reasonable doubt arises for the company that the conditions of the main agreement are violated or/and transactions are illegal, fraudulent, or unauthorized when using the platform, Citycom is authorized to stop such a transaction and temporarily block the account. 5.8. The user is authorized to contact Citycom and request temporary blocking of the account if they have a reasonable doubt that their data became available to a third person without their will.
Article 6. Personal Data
6.1. The user realizes that one of the main characteristics of Citycom service is that the accumulation of funds on the association's total balance should occur transparently, and members of the association should have information about which apartment residents are caring for the common property spaces. 6.2. Citycom undertakes the obligation to protect personal data indicated by the user on the platform, process it in the manner provided for by the legislation of Georgia, and use it for the functioning and development of the Platform, as well as for marketing, commercial, and other purposes allowed by law. 6.3. Any information that relates to an identified or identifiable physical person is considered personal data. 6.4. For the purpose of rendering proper service, Citycom is authorized to collect the following types of data: bank details; IP address; device information; operating system type and version; browser types and versions; mobile device identifiers, and other diagnostic data. 6.5. Citycom undertakes the obligation to process user personal data only in the manner provided for by the legislation of Georgia. 6.6. By agreeing to the rules and conditions, the user also declares consent to receive offers and information from Citycom. 6.7. The user declares consent for personal data to be processed by Citycom for direct marketing purposes.
Article 7. Intellectual Property
The user is not authorized to distribute, transfer to others, prepare a copy, and/or perform reproduction for commercial purposes, or for any purpose other than personal use, of the website/application structure, image, and design without Citycom's prior written consent.
Article 8. Governing Law and Resolution of Disputes
8.1. The rules and conditions are interpreted and regulated in accordance with the legislation of Georgia. 8.2. Any disagreement between the parties stemming from the rules and conditions must be resolved through negotiation. In case of failure to reach an agreement, the dispute will be transferred to the authorized court of Georgia.
Article 9. Implementing Changes
Citycom reserves the right to unilaterally enter changes into the rules and conditions and the service conditions provided through the platform. Changes will automatically be posted on the company's website and application. Information about changes will be available to the user via a special message on the platform. The user is obliged to familiarize themselves with said message. The message will be sent at least 2 weeks before the changes come into force.
Article 10. Transitional Provisions
10.1. By agreeing to the rules and conditions, the user confirms that the rules and conditions are compiled in a language understandable to them. 10.2. The company reserves the right to unilaterally suspend or terminate a person's registration or authorization on the website if it considers that they act incorrectly or in violation of the present rules and conditions. 10.3. The invalidity of separate parts of the rules and conditions does not cause the invalidity of the document as a whole. 10.4. Issues not regulated by the rules and conditions or by other agreements signed between the parties are regulated according to the legislation of Georgia. 10.5. In case of a change in information provided by the user, the party is obliged to immediately notify the company.
Cookie-files (Ready Records) Policy
The present policy describes the company's use of cookie-files (ready records) on the website. By agreeing to the rules and conditions and using the website, you agree to the website's cookie-file policy. Cookie-files are text files containing a certain amount of information that are downloaded to your device when visiting a website. Cookie-files can be recognized by the website from which they were downloaded. You have the possibility to control cookie-files, change, or delete them. Please take into account that if you restrict the possibility of setting website cookie-files, you might not be able to access certain parts of the website.
Refund Policy
The system has the means for remotely opening the door. Activation of this service is paid. The service is activated from our website by filling in the relevant columns and paying by plastic card. If an error occurred when registering the number, a refund is issued by sending a message to the company's official e-mail. The letter must indicate the address, the amount for which you request a refund, the payer's name, surname, bank details, and contact telephone number. The refund occurs within 2 working days from the e-mail request.